Do you offer a trial?
We don't offer a trial but we do have a 30 Day Money Back Guarantee which allows you to dig into the plugin, try it out on your site and see how it works for you.
Do you have a refund policy?
Yes we do! We firmly stand behind the quality of our product and will refund 100% of your money within 30 days of purchase if you are unhappy with the plugin.
Do you offer support if I need help?
Yes! Top-notch customer support is key for a quality product, so we’ll do our very best to resolve any issues you encounter via our support page.
Do I get updates for the plugin?
Yes! Automatic updates are available free of charge to all users with a valid and unexpired license key.
Do I need to renew my license?
Your license key is valid for one year from the purchase date. You need an active license key for continued access to automatic updates and support. License renewals will be rewarded with a 50% discount on the current price of your license.
Can I cancel my subscription?
Yes, your subscription can be canceled at any time from your account page. You will retain access to support and updates until your license key expires, one year from the purchase date.
Is it possible to upgrade an existing license?
Of course, you are allowed to upgrade a license at any time via your account page. The remaining amount can be paid by PayPal or Credit Card. Here you can find more information about license upgrades.
What is a "site"?
A “site” refers to the number of WordPress websites you can use our plugin on. Using the plugin on a subdomain count as a website too.
What payment methods do you accept?
Besides PayPal, we accept a variety of credit and debit cards via our secure payment processor. Payment details are encrypted and secure. No card details are stored on our server.
Installation, Configuration and Usage
Can I use the plugin on a multisite?
As an owner of the Plus license (or higher) you will be able to use the plugin within a multisite.
Does the plugin work with WordPress.com as well?
Our plugins work on self-hosted WordPress installs and also on WordPress.com if you have a Business plan. A Business plan allows third-party plugins (such the pro version of our plugin) to be installed.